Sunday, July 19, 2020

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND DIGITALIZATION?


Hola! Good evening and assalammualaikum everyone! So, for today's topic we're gonna share a little bit about customer relationship management (CRM). I am pretty sure some of you might know about this CRM. Ok c
ustomer relationship management (CRM) is a technology for managing all the company's relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. Clear enough? 

Next, CRM is a strategy that companies use to manage interactions with customers and potential customersCRM helps organisations streamline processes, build customer relationships, increase sales, improve customer service, and increase profitability. Besides that, CRM is important in running a successful business. The better the relationship, the easier it is to conduct business and generate revenue. Therefore, using technology to improve CRM makes good business sense.

Then, the best CRM software include: Salesforce.com, HubSpot CRM, Pipedrive, Freshsales, Insightly, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), and Zoho CRM. Last but not least, there are some advantages and disadvantages of mobile CRM systems, on-demand CRM systems, and open-source CRM systems but I will share about mobile CRM systems only. 

So mobile CRM systems is an interactive systems where communication related to sales, marketing and customer service activities are conducted through a mobile medium for building and maintaining customer relationship between an organisation and its customers. The advantages of it is convenience for customers and the chance to build a truly personal relationship with customers and the disadvantages are difficulty in maintaining customer expectations; that is the company must be extremely responsive to customer needs in a mobile, near-real-time environment. 




Digitalization. To be short, digitalization is when people use digital technologies to change a business model and provide new revenue and value-producing opportunities. Digitalizing the organization can give you a competitive advantage by doing things better, faster, and cheaper than the competition.

Next, digitalization of business helps to improve the efficiency of its process, consistency, and quality. It can integrate conventional records or files into a digitalized form, eliminating redundancies and shortening of communications chain. It is also can improve and facilitate a better informational exchange.

Then, for elements of food industry digitalization are applicable across industry and manufacturing, including food and beverage. Last but not least, there's an increased demand for variety in food &and beverage products; smart factories enable greater, cheaper customization than has ever been possible.

So I think that's all from me. Thank you guys for your precious time to read this sharing. Hope you guys enjoy reading it. If there is any info that is wrong please forgive me and please lemme know. Plus, you guys may read more on articles that related. Thank you! ๐Ÿ’›

Friday, July 17, 2020

SUPPLY CHAIN MANAGEMENT (SCM)

Hello and assalammualaikum everyone! So here me again to share a new knowledge that related to Information System in Food Service which is supply chain management (SCM). In commerce, supply chain management, the management of the flow of goods and services, involves the movement and storage of raw materials, of work-in-process inventory, and of finished goods as well as end to end order fulfillment from point of origin to point of consumption. Supply chain management (SCM) is also the active management of supply chain activities to maximize customer value and achieve a sustainable competitive advantage. It represents a conscious effort by the supply chain firms to develop and run supply chains in the most effective & efficient ways possible.

Besides that, retail companies become involved in supply chain management to control product quality, inventory levels, timing, and expenses. For examples, farming, refining, design, manufacturing, packaging, and transportation. Next, SCM is important because it increases competitiveness and customer satisfaction. Nowadays, SCM plays an integral part of a firm's success such as efficiently running supply chains allow firms to quickly deliver products to the end-user for a low cost. Then, there are four elements of supply chain management which are purchasing, production, inventory management, and transportation and distribution. Another important aspect of supply chain management is controlling the flow of information to make effective and efficient decisions.



In addition, there are some popular strategies to solving different challenges of supply chains which is quality customer service, and the solution is customers have different preferences and we have to always adjust to the customer’s needs. Being able to provide customers unique solutions make a difference entirely. Companies that actually excel in this field are the ones that make an effort to learn and invest in new technologies. Next, costing also one of popular strategies and the best solution to this issue would be improving your cost control by executing your plans efficiently through constant monitoring. 

Other than that, risk management is due to the constant change in the market, coming from a variety of sources such as consumer demands, political agendas and global sourcing, would cause major issues to the operations. The solutions are always be prepared with a risk management plan, on how your company will be able to overcome disruptions during the course of operations. By hiring a logistics software development company you would be able to manage these issues effectively with less effort on your end. After all, logistics management is vital to the entire operation.

So, that is a little bit of knowledge about supply chain management and I hope you guys are enjoy reading it. Nevertheless, you guys may read more at the link below as reference. Hope it helps! Thank you ๐Ÿงก

Read more at: https://yourstory.com/mystory/7-main-challenges-in-supply-chain-management-and-h-rdq2oy6mh9

Tuesday, July 14, 2020

SOCIAL COMPUTING


Hi! Assalammualaikum everyone. Have you guys ever heard about social computing? No? Okay lemme explain a little bit about this matter. Social computing is an area of computer science that is concerned with the intersection of social behavior and computational systems. It is based on creating or recreating social conventions and social contexts through the use of software and technology.

Social computing is also an interactive and collaborative behavior between computer users. Personal computing is an individual user activity in that one user generally commands computing. In social computing, the Internet allows users to interact through many mediums, including social media, blog, multiplayer games, instant messaging, open-source development and many more.

Before the Internet, computers were largely used as tools for increasing productivity. The Internet introduced a social element where users could network, share interests, publish personal insights and use their computers for more than just doing a job faster.

Other than that, social computing allows employees to connect more easily with one another and with the corporation as a whole. Shared connections also enhance face-to-face interactions and the sense of belonging to the wider corporate community.

Social computing can still benefit businesses synergistic-ally if it is used for business purposes. Social computing can be used to market products and promote customer relations. Online marketing and viral marketing are two types of promotional advertising that have grown out of social computing.

However, the risks of social computing include information security concerns; invasion of privacy; violation of intellectual property and copyright; employees' reluctance to participate; data leakage of personal information or corporate strategic information; poor or biased quality of users' generated content; cyber-bullying or cyber-stalking and employee harassment

Last but not least, social computing can also enhance customer relationship management (CRM) because it allows a business to follow public opinion about its brand and respond quickly to customer issues. Many larger organizations have also started to use crowd-sourcing for research.

Alright, I think my explanation is clear enough but if you guys want some more information regarding social computing, my suggestion would be have a lot of reading on articles that related. So, that's all for now. Thank you for reading. ♥️


Monday, July 13, 2020

WHAT IS E-COMMERCE MARKETING?

Helloooo! Assalammualikum guys. So I'm backkk! Ok, why I am so excited? I'm excited because.....it suddenly tickled in my heart and mind to share something good with you guys. Ready? Go! Okay FYI, I wanna share about E-commerce marketing. So, what is e-commerce marketing? Have you guys ever heard that? Okay lemme tell you. E-commerce marketing is the act of driving awareness and action toward a business that sells its product or service electronically. E-commerce marketers can use social media, digital content, search engines, and email campaigns to attract visitors and facilitate purchases online. Is it clear enough? (Yeah, clear enough). 

Okay let's continue. E-commerce is also known as electronic commerce or internet commerce that related to transaction of money, funds, and data are also considered as E-commerce. These business transactions can be done in four ways: Business to Business (B2B), Business to Customer (B2C), Customer to Customer (C2C), Customer to Business (C2B). Got it? (Yeah). Ok, good. Then, the benefits of E-commerce marketing is E-business allows for conversations to happen quickly. Faster decision-making saves time, and time is money in businessE-business allows people to communicate in several ways that facilitate understanding.

So, to be short, whoever you are, whatever you want to sell products, you may sell it through social media such as Instagram, Facebook and so on. If you are newbie, INI KALILAH! #tiberkan. Take this opportunity to sell everything that can give benefits to others. Especially during this pandemic covid 19. We cannot hope and very confident that our future will be bright forever. Do not forget that we are not always above and not always below. Especially if you are a fresh graduate, do not put your income on a fixed salary only. 

Nowadays, all that is not enough and will never be enough. We have to find a way to get more money for our livelihood. The economy is now unstable. We need to find a solution on how to overcome this issue. Among them is doing business. My advice is when you are rich, never forget that you are still on earth. Do not keep looking up to the sky until you forget WHO is giving you this rezeki. DON'TPlease please please be frugal and spend your money for necessities only. Lah tiberrr berceramah pulak kan. Hahahahahah don't care, as long as you get what I am trying to convey. So, if you guys want to know more about E-commerce marketing, please check it out on YouTube and Google! There are so many good knowledges about E-commerce marketing that you can gain for. So, that's all from me. Thank you for your time ❤️

ุนَู„َูŠْูƒُู…ْ ุจِุงู„ุชِّุฌَุงุฑَุฉِ ูَุฅِู†َّ ูِูŠْู‡َุง ุชِุณْุนَุฉَ ุฃَุนْุดَุงุฑِ ุงู„ุฑِّุฒْู‚ِ

Maksudnya: “Hendaklah kamu berniaga kerana padanya 9 daripada 10 rezeki.”

 

ุชِุณْุนَุฉُ ุฃَุนْุดَุงุฑِ ุงู„ุฑِّุฒْู‚ِ ูِูŠ ุงู„ุชِّุฌَุงุฑَุฉِ

Maksudnya: “9 daripada 10 rezeki berada pada perniagaan.”


๐Ÿ’š๐ŸŒธ๐Ÿ’š๐ŸŒธ๐Ÿ’š๐ŸŒธ๐Ÿ’š๐ŸŒธ๐Ÿ’š๐ŸŒธ๐Ÿ’š๐ŸŒธ๐Ÿ’š๐ŸŒธ๐Ÿ’š๐ŸŒธ๐Ÿ’š๐ŸŒธ๐Ÿ’š๐ŸŒธ๐Ÿ’š๐ŸŒธ๐Ÿ’š๐ŸŒธ


Sebuah hadith yang diriwayatkan oleh Abu Sa’id RA, bahawa Nabi SAW bersabda:

 

ุงู„ุชَّุงุฌِุฑُ ุงู„ุตَّุฏُูˆู‚ُ ุงู„ุฃَู…ِูŠู†ُ ู…َุนَ ุงู„ู†َّุจِูŠِّูŠู†َ، ูˆَุงู„ุตِّุฏِّูŠู‚ِูŠู†َ، ูˆَุงู„ุดُّู‡َุฏَุงุกِ

Maksudnya: “Peniaga yang jujur dan amanah akan bersama para nabi, orang yang jujur dan orang yang syahid.” [Riwayat al-Tirmizi (1209)][Hadith ini adalah hasan menurut Imam al-Tirmizi]

 

Selain itu, terdapat sebuah lagi hadith yang penting untuk dijadikan renungan bagi setiap yang ingin berniaga, bahawa Nabi SAW pernah bersabda:

 

ุฅِู†َّ ุงู„ุชُّุฌَّุงุฑَ ูŠُุจْุนَุซُูˆู†َ ูŠَูˆْู…َ ุงู„ู‚ِูŠَุงู…َุฉِ ูُุฌَّุงุฑًุง، ุฅِู„َّุง ู…َู†ْ ุงุชَّู‚َู‰ ุงู„ู„َّู‡َ، ูˆَุจَุฑَّ، ูˆَุตَุฏَู‚َ

Maksudnya: “Sesungguhnya para peniaga ini akan dibangkitkan pada hari Kiamat dalam keadaan yang berdosa melainkan orang yang bertaqwa kepada Allah, berbuat kebaikan dan jujur.” [Riwayat al-Tirmizi (1210)][Hadith ini adalah hasan sahih menurut Imam al-Tirmizi dan hadith ini disahihkan oleh Imam Ibn Hibban di dalam sahihnya]

 

P/S: Don't forget to follow IG @cracksiblings.ville. We sell everything that you need ๐Ÿ–ค (wah menyempat lagi ko eh)

Friday, July 10, 2020

FINALLY! MY OWN WEBSITE & CLIENT IS DONE!

Hi, assalammualaikum everyone! As for today, I'm gonna share something gooddd with you guys which is (insert drum roll) TARAAAA! My own website yay! I still can't believe that I could reached this level because I am not IT person. When it comes to IT, I can tell you guys that I can win the Weakest in IT Award! Really I tell you. So alhamdulillah, when you are using this wixsite.com to make your own website, it helps you a lot. Everything is provided. You just need to adjust a little bit and add on your additional information. Easy peasy. I'm so excited because I can use this website for my future such as business kind things. Yeah, I'm newbie here so why not just use this website for your own good as well. Hence, I'm as Information System in Food Service student, we are asked to create a website about our curriculum vitae. So here you are! Please take a look ๐Ÿ˜Š https://izmiraidrus.wixsite.com/nurizmira


Nah, kita lanje sikit website page kita ni ๐Ÿคญ

Wokayyyy, so next is our client's website. This website I did it with my perfectional team members (Pui Yoong, Shu Min and Ming Li). Alhamdulillah, I got teammates that really really productive and helpful! Eventhough you are using wixsite.com to create your own website, it becomes a bit complicated when you are creating your client's website. It is not easy as you guys imagine because we need to create it based on our client expectation. BUT alhamdulillah, I got a super duper kind, good, sporting client that she is not chatty at all! She just follow whatever we want to and just add on some additional information about her cafe. I am pretty sure that you guys wanna take a look the website right? Here you go! https://perfectional2020.wixsite.com/website


Taraaaa! Nice is it? (angkat bakul sendiri lol)




Btw, here is our client comments towards our website. I am so blessed. Alhamdulillah. If you guys have free time, you can stop by this cafe and try out their superb delicious cuisines! They sell variety of tasty and interesting menus. You guys can follow their Instagram Piccolo Cafe Equine to get more updates ok? Or go take a look their website now! Thank you guys, much love ❤️

So, I think that's all for today. See ya in next blog! 




Sunday, May 10, 2020

"CONTROL MOVEMENT ORDER (CMO): TIME FOR IT INNOVATION TO INVADE US-MY OWN EXPERIENCE SHARING".

Assalammualaikum, selamat sejahtera, salam PKPB dan salam Covid 19. Alhamdulillah, harini masih berpeluang untuk dipinjamkan nyawa olehNya serta diberikan kesihatan yang baik. Baiklah, hari ini adalah hari ke-54 iaitu hampir 2 bulan kita tidak bersua demi mematuhi Perintah Perkawalan Pergerakan Bersyarat (PKPB) dan saya berharap anda semua masih mematuhi PKPB ini kerana kita masih belum menang untuk diraikan. 

Pada hari Jumaat yang lalu, Dr Fareed telah menjalankan virtual class dan live di FB dengan jayanya walaupun terdapat beberapa gangguan di Zoom Apps. Pada mulanya, saya masih tertanya-tanya, adakah selamat untuk menjalani virtual class thru Zoom Apps kerana baru baru ini viral tentang kes scammer or hacked di Zoom Apps. Tapi saya yakin, apa saja keputusan pensyarah saya adalah keputusan yang terbaik.

Terdapat beberapa perkara yang Dr Fareed telah explained dalam virtual class serta live di FB dan antaranya ialah Dr meminta kami untuk karang satu perenggan tentang 'Reflection on Movement Control Order'. Usai karang ayat, kami perlu share link blog ini dan submit di Putrablast. 


NUR IZMIRA BINTI MOHD IDRUS (195926)

"Control Movement Order (CMO): Time For IT Innovation To Invade US-MY Own Experience Sharing".

          In my opinion, today's technological response plays a very important role in this MCO season. For example, the community prefers to use Grab Food, Food Panda, Food and its services to order food. Not only that, riders also take this opportunity to do good by uniting and giving to those in need. In addition, those who are losing their source of income are taking on new initiatives by working part-time jobs where they sell junk food such as john bread, chicken, take up kitchen food, raw materials and so on. Accordingly, as everyone knows that this year's Ramadan bazaar was canceled. Meanwhile, traders are taking alternatives by launching a Ramadan e-bazaar where people can order online only. Interesting here is that although we can't enjoy the actual Ramadan bazaars, we can still make orders by buying fast-food breakfasts and pastries online indirectly so we can support the merchants. Not only that, virtual classes and virtual work are also implemented.

          Besides that, what do I care about? Firstly, online class. One of the most common issues for students during online classes is when the class is in session, the line is tight. Second, students understand and focus more when they meet with lecturers from online classes. This is because of the interaction between students and lecturers. Third, users often feel sleepy due to lack of eye contact with the lecturer, which can cause students to become bored while studying. Fourth, there was no efficient response between lecturers and students during the question and answer session. Fifth, students need to learn on their own without the help of others. In fact, students need to look for limited information on line issues. Finally, some lecturers are replacing online classes with video. This is great because of the intolerance between lecturers and students living in the interior. However, students will get bored quickly because of horizontal video without student feedback. 

          Other than that, assignments that certain lecturers have given are many of the most common. Secondly, the duration of submission of the assignment is shorter than usual. Although we need to find info on websites, articles and others that use the Internet and the issue here is that not all areas of Internet access are good. Different at university, we can talk, find info together at library. I do respect at this one student who are willing to climb up the hill looking for Internet access. Finally, group assignments are difficult to implement because there is no group discussion.

          Next, if this quiz and test run for an hour, I recommend that the CMO be extended by one hour and half. This is because of the slow line factor. For example, I once answered a quiz and only managed to answer 10 questions out of 30 questions. In addition, I recommend that every quiz or test, set several times. This is because, some students are unable to answer all the questions and suddenly the student has already answered. Therefore, they could not make the second attempt because the lecturers had set one trial only. If the student is worried that the student is copying, the student can show evidence of the problem he or she is facing. If the student line in the area was so bad that it could not be repeated many times, another alternative would be to have the student answer the quiz the other day and any other questions. Because we cannot expect a line in a person's mood to be in the mood of a person, it could be that the student's line is never a problem on the day he or she receives a heavy rain quiz and cannot answer the quiz directly. Do not aspect that students  is responding to when he or she is not responsible for the line factor. It's not fair for students who have no problem with the line with students who have line problems. 

          Apart from the factor of line, why the time need to be added is because there are calculating question. Students used to spend last minute answering questions but nowadays students spend last minute by taking picture of answer, need to transfer to laptop or via WhatsApp web, download, upload and there a lot submit button. This can be slow because the students may be so nervous that the picture quality is unclear, every step of buffering and so on.

          Also, my suggestion is not to set the time for each question because I don't think it's time to finish. So, I hope the lecturer can decide on a rewind question where the student can skip the question by answering another question before answering the unanswered question. For the final examination, I agree with Dr Fareed's suggestion that the lecturer allow the students to answer the final examination by opening the book. This is because, students rely only on Internet resources and notes to study lessons. Previously, students were able to create study groups with friends where they could easily share their knowledge. However, not all were free at the same time as the CMO to discuss via Skype or any other apps. Add the endless line issue.

          Lastly, some other universities do not have final exams, and I still wonder why they still want to take the final exams. So to help students rise to the rankings they sometimes need to hear the voice of a student, they need to understand the student's situation even more on this network issue. At least students can do additional assignments, quizzes or tests that can replace the final exams. It can help the student to raise the pointer and the university also will get a great rank. However, me as a student I do understand that they want give the best for us. 


That's all for today, thank you! May Allah bless. ๐Ÿ’–




WHAT DID WE LEARN TODAY?

Assalammualaikum wbt & salam sejahtera. Anda kembali bersama saya dalam rancangan Kisah Aku dan Sistem Maklumat! ๐Ÿ˜ƒ Okay segmen kalini adalah belajar serba sedikit tentang Google Sheet dimana Dr Fareed menyentuh segala yang berkaitan dengan Google Sheet. Secara jujurnya, antara Google Docs dan Google Sheet, saya paling lemah dalam Google Sheet. Jadi, dia ibarat orang mengantuk disorongkan bantal. Benda yang saya paling tak tahu jadi tahu. Saya bersyukur sangat sebab dapat belajar serba sedikit ilmu tentang Google Sheet dengan Dr. Fareed. Thank you Dr!

Okay seterusnya, ada satu part Dr explain tentang experience sewaktu Dr bekerja dahulu sebelum menjadi seorang penyarah. Dr cerita tentang isu yis roti McD, Dr cucuk yis tu dengan thermometer dan suhu dia menunjukkan 7°C tapi sepatutnya kena 8°C, so kena reject satu lori. Sayang la kan. Mungkin ada silap dkt mana mana. Sebab tu pentingnya kita kena jaga kualiti sesuatu produk itu. Next, Dr cerita tentang sejarah Ali Baba dan apa yang telah terjadi dkt China nowadays.

Baiklah seterusnya, Dr sentuh isu website yang kami perlu buat antaranya ialah reservation, booking online, e-business (anything that you do digital) online marketing, e-commerce (features that involve transaction - jual beli), online payment @ payment getaway - sense of transaction (boost, grab food, food panda etc). Alhamdulillah, my team had done this part.

Lepastu Dr buka sesi soal jawab atau lebih selesa sesi kongsi bersama wah gitchew! Dimana wakil setiap group perlu update tentang website company memasing. One of my team has updated to Dr about our website, and then suddenly Dr said this;

"That's good that's good, that's mean you're listen to my advice. Good good."

Idk why, is just me or everyone is just feel like me that even a simple thing that we had fix before, Dr praises us like we're really good. He really appreciates us. I'm so blessed to have this kind of lecturer. Alhamdulillah, thank you Dr. :) *this is not bodek I swear

Okay back to the topic, these are among the lists that Dr had explained to us;

1. Update on CIP-UPM from each group
2. Effective elements to effective website
3. Story boarding,
    a) create group
    b) find engagement with company
    c) meet and understand client needs
    d) regrouping (brainstorming from your client- ask yourself what is actually the company's            need?) prototype @ example of website company

4. Spreadsheet 
  • cell
  • merge
  • align (selarikan/sejajar)
  • wrap
12 March 2020

Oh btw, tak lama tu Dr keluar kejap pastu masuk lab then cakap "disebabkan you guys baik harini, I have something for you guys, amik sorang satu." 

And guess what??? Dr buy us my favvv Chocolate Roll!!! 

Alhamdulillah, thank youuu Dr! Semoga Dr Fareed murah rezeki selalu. Aamiinnn! 

Okay, how I wish there were more lecturers like this kind of Dr. Lol, just kidding. ๐Ÿ˜† 

Baiklah, itu sahaja daripada saya setakat ini. Terima kasih kerana sudi membaca! May Allah bless. ❤️